We architect tech-enabled, human-powered care models.
For the last 15 years, my teams have built care models the world has never seen before. They’re now delivering care for nearly half a million people at game-changing Fortune 500 companies.
What is a care model?
A care model is an intentionally designed method of uniquely delivering care. The foundation of a care model is an enabling business model. From there, building a new care model is choreography that considers “people, props, and processes.”
What roles, expertise, and personalities are needed to deliver care? How do you find the right providers? How are they paid? What motivates them?
What does the care model’s tech need to enable? If there are physical spaces, how do they augment online care and fit together as one seamless experience?
How do we design the processes so the least expensive, highest quality care occurs in the fewest steps possible?
What does it take to architect a care model?
A deep understanding of how care is delivered, how providers think, and a healthy respect for evidence-based clinical pathways.
Thinking in systems
Care models have 10 different components. They must all fit together as one seamless process. Like any system, changing one variable affects the others.
Elegant experiences don’t cut it in healthcare. A highly strategic pathway to drive real revenue is a care model’s secret sauce.
We focus on companies with care models that enable:
❖ Online and/or physical care
❖ Acute and/or chronic conditions
❖ An in-house medical group
Ideal clients are:
❖ Brand new or established startups
❖ Established health services companies
❖ Investors looking for due diligence on investments
We engage via:
❖ Being a “fractional” Chief Product Officer
❖ Coaching for established product and clinical operations leaders
❖ Strategic opportunity mapping
❖ Investment due diligence
Let’s work together.
Schedule an initial call to get to know one another.