We architect tech-enabled, human-powered care models.
For the last 15 years, my teams have built care models the world has never seen before. They’re now delivering care for nearly half a million people at game-changing Fortune 500 companies.
What is a care model?
A care model is an intentionally designed method of uniquely delivering care. The foundation of a care model is an enabling business model. From there, building a new care model is choreography that considers “people, props, and processes.”
1.
People
What roles, expertise, and personalities are needed to deliver care? How do you find the right providers? How are they paid? What motivates them?
2.
Props
What does the care model’s tech need to enable? If there are physical spaces, how do they augment online care and fit together as one seamless experience?
3.
Processes
How do we design the processes so the least expensive, highest quality care occurs in the fewest steps possible?
What does it take to architect a care model?
1.
Medical expertise
A deep understanding of how care is delivered, how providers think, and a healthy respect for evidence-based clinical pathways.
2.
Thinking in systems
Care models have 10 different components. They must all fit together as one seamless process. Like any system, changing one variable affects the others.
3.
Go-to-Market strategy
Elegant experiences don’t cut it in healthcare. A highly strategic pathway to drive real revenue is a care model’s secret sauce.
We focus on companies with care models that enable:
❖ Online and/or physical care
❖ Acute and/or chronic conditions
❖ An in-house medical group
Ideal clients are:
❖ Brand new or established startups
❖ Established health services companies
❖ Investors looking for due diligence on investments
We engage via:
❖ Being a “fractional” Chief Product Officer
❖ Coaching for established product and clinical operations leaders
❖ Strategic opportunity mapping
❖ Investment due diligence
Let’s work together.
Schedule an initial call to get to know one another.
Latest posts from The Future Well
- What is the purpose of technology in a care model?
By far, the most expensive line item in any care delivery model is people. How many people does it take to deliver the best outcomes? This is often modeled via doctor-patient ratios. How many doctors can care for a defined population of patients? A traditional doctor working 240 days a year with 20 visits a […] - Case Study: How Sherpaa’s Custom-Built Platform Powered an Entirely New Care Model
Sherpaa began building our own tech platform back in late 2012 to power a new kind of healthcare delivery. We built our own because, still to this day, there are no EMRs on the market that are hired to do the following jobs: Background Sherpaa was founded by The Future Well founder, Dr. Jay Parkinson. […] - A “skinny” EMR + your own custom tech stack
Back in the Sherpaa days of 2014 or so, we had Johns Hopkins (my alma mater) residents rotate through our virtual practice. The residents worked side by side with our doctors as they “project managed” our patients’ conditions. I sort of feel bad about what I’m going to say, but residents get the shaft sometimes […] - The atomic elements of care
When you think about the process of delivering care, you realize that care can be broken down into very consistent and predictable elements. I call these the “atomic elements of care.” Almost every element is involved in managing any kind of condition, whether acute or chronic. They are: When you break the care process down […] - Why we resurrected The Future WellIt’s simple. I’ve had wonderful successes and hard fought failures. So I want to ensure no companies spend the time and money making the same mistakes as me. It’s an unprecedented time in healthcare. I believe it’s finally the right time to build new care models. There’s been 15+ years of experimentation and billions invested […]