The Client Experience

Care Model 101


Clients for your care model come in many different flavors including self-insured employers, payors, the government, TPAs, etc. Each one tends to value different things. For example, self-insured employers care deeply about the employee experience because they often view your care model as a competitive advantage over other employers. But payors just want you to “show them the money.” This means each kind of client will require a different dashboard proving your value. And it’s very, very important to carefully choose the data that proves your value to clients. You want them to focus on the right data that you can influence via the design of your care model.

Also, some kinds of clients require close account management via account managers you must hire and train, whereas others simply pay you as if you’re just another provider. Knowing what you need to invest in is critical to the finances of your model.

Next: The Technology